Privacy Policy
Effective Date: Jan/31/2025
Silco Plumbing, Heating, and Cooling values your privacy. This policy explains how we collect, use, and protect your personal information.
1. Information We Collect
We collect the following types of personal information:
- Contact information (name, email, phone number, address)
- Billing and payment details
- Communications preferences
2. How We Use Your Information
Your information is used to:
- Provide and manage our services
- Schedule and confirm appointments
- Send billing notifications and appointment reminders
- Improve our website and customer experience
3. SMS Communication and Consent
Silco Plumbing, Heating, and Cooling will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.” They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes. Privacy Policy & Terms & Conditions
By submitting this form and signing up for texts, you consent to receive text messages from Silco Plumbing, Heating, and Coolingat the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties for marketing or promotional purposes. Privacy Policy & Terms & Conditions
4. Sharing of Information
We do not sell, trade, or rent personal information to third parties for marketing purposes. We may share your information with trusted partners who assist us in service delivery.
5. Data Security
We implement industry-standard security measures to protect your personal information. However, we cannot guarantee absolute security due to the nature of online data transmission.
6. Changes to this Privacy Policy
We reserve the right to update this policy. Changes will be posted on this page.
For any questions regarding our Terms and Conditions or Privacy Policy, please contact us at 781-438-8925.
