Privacy Policy
Effective Date: Jan/31/2025
Silco Plumbing, Heating, and Cooling values your privacy. This policy explains how we collect, use, and protect your personal information.
1. Information We Collect
We collect the following types of personal information:
- Contact information (name, email, phone number, address)
- Billing and payment details
- Communications preferences
2. How We Use Your Information
Your information is used to:
- Provide and manage our services
- Schedule and confirm appointments
- Send billing notifications and appointment reminders
- Improve our website and customer experience
3. SMS Communication and Consent
Silco Plumbing, Heating, and Cooling collects opt-in consent for SMS communications verbally from customers. Customers may opt-in in person or over the phone to receive billing notifications, appointment reminders, dispatch notifications, and job completion surveys.
Customers will be informed that:
- “Message and data rates may apply.”
- “Message frequency may vary.”
- “Text HELP for support or more information and STOP to unsubscribe at any time. No further messages will be sent.”
- “Your phone number will not be shared with third parties for marketing or promotional purposes.”
By submitting a form and signing up for texts, you consent to receive text messages from Silco Plumbing, Heating, and Cooling at the number provided, including messages sent by an auto-dialer. Consent is not a condition of purchase. You may unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available).
4. Sharing of Information
We do not sell, trade, or rent personal information to third parties for marketing purposes. We may share your information with trusted partners who assist us in service delivery.
5. Data Security
We implement industry-standard security measures to protect your personal information. However, we cannot guarantee absolute security due to the nature of online data transmission.
6. Changes to this Privacy Policy
We reserve the right to update this policy. Changes will be posted on this page.
For any questions regarding our Terms and Conditions or Privacy Policy, please contact us at 781-438-8925.
